Self-Exclusion Политика
The Company has created and will implement a Self‐Exclusion Program in which guests can
voluntarily ban themselves from using the gaming facility. The Self‐Exclusion Program was
created to safeguard individuals who exhibit or are at risk of problem gambling. A self‐
exclusion bans the users from utilizing games. Once self‐excluded, the user is banned from
using the Website for any reason. The Self‐Exclusion Program will be well advertised on the
Company’s website. Clear self‐exclusion policies and procedures are written to process a
self‐exclusion. Employees of the Company will be available to assist 20 hours a day, 7 days
a week to facilitate exclusions.
A player tracking system will be utilized to remove self‐excluded users from mailing lists and
to monitor any access/use Web-site facilities after self‐exclusion has been requested.
Self‐exclusion lists will be consistently monitored and updated to reflect additions and expired
self‐exclusions. Updated self‐exclusion lists will be regularly sent to relevant departments
whose main job and function is to facilitate and maintain integrity of the Self‐Exclusion
Program (Surveillance, Marketing, Finance, etc.).
Self‐excluded users will be provided resources on problem gambling.
Self‐excluded users will be required to wait until their entire exclusion period has expired
before they can return to using the Web-site.
Self‐excluded users will stop receiving promotional materials as soon as possible following
the start of the exclusion. A detection and enforcement procedure will be in place to identify
and remove self‐excluded users.
Once the exclusion period has expired, the self‐excluded person will not be automatically
removed from the exclusion list. The user must make a formal request before being removed.
The requests for reinstatement will be reviewed individually and the decision will be made on
a case‐by‐case basis. The reinstatement process will require the individual to complete an
education program on problem gambling and the individual will have to provide proof of
completion with their request letter for reinstatement. Additionally, a mandatory online
meeting will be held at the end of the exclusion period that will include an evaluation of the
self‐excluder’s gambling situation, information about responsible gambling, and referrals to
additional resources if needed. The self‐exclusion period will continue if the mandatory online
meeting is not attended.
The procedure for self‐exclusion is as follows:
1. Request for Self‐Exclusion in Person
Person requesting self‐exclusion will have to complete and submit a Voluntary Self‐Exclusion
Form (stipulated below) and a signed release and present proper identification.
ID must be valid and contain the person’s signature and photograph. Verification of identity
will be confirmed by an authorized employee of the Company. Employee will sign and record
the information as well as a physical description or photograph of the person requesting
exclusion on the Voluntary Self‐Exclusion Form.
All information as follows will appear on the Voluntary Self‐Exclusion Form and must be
completed in its entirety by the person requesting Self‐Exclusion:
- Date of requested Self‐Exclusion
- Name
- Address
- Current Phone Number
- Date of Birth
- A photograph that complies with passport or driver’s license standards
- Length of requested Self‐Exclusion period
The time period must be one of the following designated time frames:
- One Year
- Three Years
- Five Years
Once the time frame is selected, the person requesting exclusion must serve the entire
duration of the exclusion period.
Signed Release should also be provided, acknowledging the following statement:
“I certify that the information which I have provided is true and accurate. I am aware that my
signature below authorizes the Company to enforce my exclusion until the expiration of the
exclusionary period I have requested. I understand that if found using the Company’s facilities
on the Web-site after having been voluntarily excluded, I will be subject to liability”.
A copy of the Voluntary Self‐Exclusion Form will be given to the person requesting exclusion.
2. Request for Self‐Exclusion by Mail
Request for Self‐Exclusion can be submitted by mail. Person requesting Self‐Exclusion by
mail will have to complete and submit a Voluntary Self‐Exclusion, a signed release, and
proper identification.
ID must be valid and contain the person’s signature and photograph.
Request for self‐exclusion by mail shall be signed before a Notary Public or other person
empowered by law to take oaths and shall contain a certificate of acknowledgement by such
notary public or other person attesting to the identity of the person making the request.
All information as follows appears on the Voluntary Self‐Exclusion Form and must be
completed in its entirety by the person requesting self‐exclusion and the Notary Public or
other person empowered by law to take oaths:
- Date of requested Self‐Exclusion
- Name
- Address
- Current Phone Number
- Date of Birth
- A photograph that complies with passport or driver’s license standards
- Length of requested Self‐Exclusion period
The time period must be one of the following designated time frames:
- One Year
- Three Years
- Five Years
Once the time frame is selected, the person requesting exclusion must serve the entire
duration of the exclusion period.
Signature and Seal by Notary Public should be provided.
Signed Release should be provided, acknowledging the following statement:
“I certify that the information which I have provided is true and accurate. I am aware that my
signature below authorizes the Company to enforce my exclusion until the expiration of the
exclusionary period I have requested. I understand that if found within the Company’s facility
after having been voluntarily excluded, I will be subject to respective liability”.
Processing and Maintaining Self‐Exclusion List
The Company will create and maintain an accurate list of all past and present Self‐Exclusions
which will include the following information:
- Date of Self‐Exclusion
- Name
- Address
- Phone Number
- Date of Birth
- Length of Exclusion
- Reason (“Voluntary Self‐Exclusion”)
- Reinstatement Date
-
The Company’s Security Department will create a file for any requested exclusion that will be
comprised of the following:
- A copy of the completed Voluntary Self‐Exclusion Form
- The date, time, signature, and employee license number of the authorized
representative creating and processing the file
The Company will immediately remove the self‐excluded person from the rewards program
and stop any promotional advertisements from being mailed to the self‐excluded.
The file and information on the self-excluded will be strictly confidential and will be kept by
the Company only for the purposes abovementioned. Privacy Policy shall apply to the
respective information.
Detection and Enforcement
The Company shall enforce all possible technical procedures to detect the self-excluded and
shall immediately block all operation of the self-excluded connected with the use of any kind
of facility of the Company.
If a self‐excluded person is identified while using the Web-site, the following protocol in PDF document below will be
adhered to.